Do you recognize training needs from other needs?  We've responded to many requests for "training" help that in fact turned out to be challenges beyond simple training.  One of our strengths is being able to identify true training needs from issues requiring other solutions.

When what we find is a training need, we can provide you with custom training designed to address your specific knowledge and skill needs.  And that really is the key to effective training:  identifying the knowledge and skills necessary for success and building a training plan to build into the employee.

We view training and development as an on-going process versus a singular event.  In fact, singular events rarely provide the results our clients are looking for and need.

Two things set us apart from other training providers.  First, any training we design and develop for you becomes yours for life.  The program is yours.  You own it.  You can use it and re-use it as many times as you need to at no additional cost.  There are no licensing fees and no repeat costs.

Our second distinction is the approach we use to training.  Ours is a comprehensive approach to employee development and growth.  The diagram below will give you a "visual" view of how we approach training initiatives.  The goal is to build and deliver training from a solid foundation of understanding the competencies necessary for success.

As you can see, the process is comprehensive and thorough.  The result is the implementation of an employee development process designed to provide knowledge, build skills, improve performance, and create satisfied, productive employees.

You may be reading this page with a firm knowledge of the specific training need for your call center or customer service center.  If that is the case, a simple training solution may be what you need.  The best way to determine that is to talk, so get in touch with us and let us know your needs.  TeleSolutions Consultants will help you put the pieces together.

The list below provides you with an idea of some of the call center training services we have provided to clients in the past.

TeleSolutions Consultants, LLC is a member of the
American Society for Training & Development (ASTD)