Supervisory Training

"Do my supervisors possess the skills necessary to have a positive daily impact on our reps?"

TSC has long been recognized as an industry leader in providing skill-based training to call center supervisors. Our view is that your supervisors are critical to the growth and development of your agents. Therefore, your supervisors must have the appropriate skills to work effectively with your agents day after day.

To meet this need, TSC's Supervisory Solutions training addresses several important skills:

Leadership Skills
Communication Skills
Coaching Skills
Motivation Skills

Bolstered with these skills, your supervisors become true leaders in the call center, continuously developing the skills of your agents.

"How can I make sure my agents have the knowledge and skills necessary for success, both today and for the future?"

TSC specializes in building custom training solutions for your call center agents. Our experience covers all applications of call center operations including: sales and customer service, technical support and help desk, order entry and reservations.

Our customized training solutions begin with performing a skill needs assessment to determine the actual knowledge and skills needed to successfully perform the functions of the agent's job. TSC utilizes a variety of tools and processes to identify and understand these knowledge and skill needs, and then works to develop a turnkey training program to effectively address those needs.

TSC will work with you to design and develop appropriate training curriculum, and will deliver the training using one of our industry recognized training specialists. Or, we will work with your training staff to help them prepare for and deliver the training.

If you would like to see an example of our training outlines, contact us and let us know which training program interest you. We'll be glad to send a template copy of our training outline.