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"The assistance we received from TeleSolutions
was both highly professional and extremely experienced. Using TSC saved
us literally tens of thousands of dollars in fixed headcount costs."
David C. Carrithers - CEO
National Scrip Center
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All TeleSolutions Consultants' resources are professional
individuals with practical experience working in the call center
and contact center industry. We put that experience to work
on your behalf to fill the temporary need you have for expertise
in an operational area.
Here are just a few of the ways TSC can help
you.
Call Center
or Team Management Classroom
Trainer / Facilitator
Curriculum Designer
Technology Expertise
Workforce Planning |
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| You may be conducting an active
search for the right person to take over the reigns of your operation.
In the mean time, rather than suffer a critical leadership void,
TSC can provide you with an experienced professional to fill the
gap during your management search process. Your TSC Manager
will bring both experience and leadership to the position and
will keep your operation humming until you are ready to hand over
the lead. |
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| Frequently call centers experience the need
for training that exceeds the capacity or expertise of their existing
internal training personnel. TSC will provide you with qualified
trainers to fill your temporary need without costing you additional
overhead and adding long term employee costs to your operating
budget. Contact TSC
and we will send the right resource for your needs. |
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When the need arises to design and develop
training curriculum and you don't have that competency on your
existing staff, call TSC and
we will provide you with experienced curriculum developers who have
built call center training programs for years. These experts
will efficiently build or re-build training that will meet your
exact skill and competency needs. |
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Do you need help with your switch, dialer, CTI or
other contact center technology? Hiring that resource can be
costly and unnecessary if your need is temporary. TSC offers
leading experts in the call center technology space. Whether
your need is strategic or operational, we can meet your needs with
the type of technology resources that are hard to find. And
when your need is fulfilled, our resource goes home and does not
continue to count against your payroll costs.
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Do you need someone to evaluate your inbound call
volumes and patterns in order to perform on target workforce
planning? If that competency is not avaiable through your
existing staff and your need is temporary, contact
TSC and we will provide you with and industry expert who has a
thorough understanding of staffing models and workforce planning.
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