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to TeleSolutions Consultants |
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Customer Service
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TeleSolutions Consultants was established in 1993 with the goal to provide independent and vendor neutral consulting services to any business, large or small, using either inbound or outbound customer contact operations as a strategic part of their business. In 2001, TeleSolutions was recognized by Call Center Management Review as: "...one of the most competent, experienced, and vendor neutral call center consultants in North America." Our neutrality has enabled us to provide objective and on target consulting leading to the development of specific solutions for our clients. Our approach is designed to meet each client's individual and unique needs. We ask questions, lots of them, and we listen. Our goal is to partner with you to find the right solutions for your challenges. Because all of our call center consultants have practitioner experience, we understand the challenges of running and growing your contact center operations. If you are small, or just starting a call center operation, we've been there and can help. We also have the experience and expertise to provide consulting for any aspect of your customer contact operations including employee retention, regulatory compliance, and process re-engineering. Our consulting services also include Resource Solutions to provide highly professional and experienced resources to fill your temporary call center needs. With more than 100 years of combined consulting experience, we have a wide range of well developed competencies and can tackle the most significant of your challenges. Our expertise includes strategic planning and tactical implementation. We do not just hand solutions over to you and leave you on your own. Our focus is to assist with the implementation of those plans to ensure success and your complete satisfaction. If contact with your customers is an integrated part of your overall strategies, we will help you look for and find solutions to improve both the quality and productivity of that contact, resulting in stronger customer relationships and growth. We will provide you with recommendations for improvement and cost effective solutions for any aspect of your operations including: people, programs, and processes. Review our call center consulting services, call center training services, resource solutions, and training tools, then contact TeleSolutions Consultants with your questions or for more information.
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Bill Gessert named to Board of
Directors of ICSA
Read Bill Gessert’s article, “How to Enhance Customer Service”
appearing in the April edition of New Jersey Business Magazine.
Click here to read |
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